Southwest Airlines, mildly castigated in my last post, deserves a pat on the back today.
Grandchildren Kaleigh and Gavin flew home Thursday, and every accommodation was made to reassure them and us watchful relatives. It was the children's first travel on their own. We are grateful for the smooth, professional treatment by all personnel. But please, Southwest execs, rethink your new policy of shortening the legroom in the cabins -- and retool your planes for passenger comfort. Please charge more, if you must, for good service, rather than maintain static pricing for deteriorating service. Thanks for listening.
